Return Policy
30-Day Satisfaction Guarantee
At Verva, we don't just sell pet grooming tools — we build the ones we'd want in our own homes. Every unit is designed with one goal: making shedding season disappear, without the mess, the mats, or the wrestling match.
We stand behind that promise. If this comb doesn't earn a permanent spot in your grooming routine, we'll make it right.
Why We Offer 30 Days
Real results take a little time to notice — a few grooming sessions in, most owners are already seeing less fur on the couch, less shedding on their clothes, and a coat that looks (and feels) noticeably healthier. We want you to actually use it, not just unbox it, before deciding if it's right for your pet.
With:
- Rigorous quality checks before every shipment
- Materials selected for durability, comfort, and everyday use
- A design built to outperform grooming tools 3x the price
…we're confident that once you try it, you won't want to send it back. But if you do, we've got you covered.
How Returns Work
If you're not fully satisfied, you may request a return within 30 days of delivery. To qualify:
- Item must be returned in like-new, unused condition (unless defective)
- Original packaging included where possible
- Proof of purchase required
- Submit your request to contact@verva.store
Once approved, we'll provide return instructions and process your refund within 7 business days of receiving the item back.
Damaged or Defective Items
If your comb arrives damaged or with a manufacturing defect, contact us within 30 days of delivery with:
- Clear photos or video of the issue
- Proof of purchase
We'll prioritize these claims and offer a replacement or full refund — no return shipping required in most cases.