Recapiti
Contact Us
Have a question about your order, a recent drop, or the best pillow for your sleep style? We’re here to help you get the rest you deserve.
Reach Out
The quickest way to get a response is via email. Our team works around the clock to ensure your inquiries are handled with care.
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Response Time: We typically respond within 24–48 hours, Monday through Friday.
Order Inquiries
If you are contacting us regarding an existing order, please include the following to help us assist you faster:
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Order Number (e.g., #Verva1234)
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Full Name used at checkout
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Detailed description of your inquiry
7-Day Claim Window
If your pillow arrived damaged or defective, please remember that claims must be submitted to contact@verva.store within 7 days of delivery. Please attach clear photos or videos of the issue so our team can conduct a strict review immediately.